Privacy Policy

CoachG Academy
Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. Introduction

Welcome to CoachG Academy.

CoachG Academy is operated by Yeo Ching Teck George, trading under the CoachG brand.

We respect your privacy and are committed to protecting the personal data you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

This policy applies to individuals who visit our website, enquire about our services, register for our events, participate in our training programmes or coaching sessions, or interact with us through digital platforms.

2. Personal Data We Collect

Depending on your interactions with CoachG Academy, we may collect the following information:

• Full name
• Mobile or telephone number
• Email address
• Company or organisation name
• Job title or professional designation
• Training and coaching interests
• Event registration and attendance information
• Information voluntarily provided through enquiries, surveys, forms or coaching discussions
• Payment and transaction details, excluding complete payment-card information processed directly by third-party payment providers
• Website usage information, including IP addresses, cookies and similar technical data where applicable

We collect personal data only where reasonably necessary for our business activities or other purposes permitted by applicable law.

3. How We Collect Personal Data

We may collect personal data when you:

• Submit an enquiry through our website.
• Complete a Facebook or Instagram lead-generation form.
• Contact us through Facebook Messenger or WhatsApp Business.
• Register for a workshop, Masterclass or training programme through Eventbrite or another registration platform.
• Engage our coaching, consulting or training services.
• Participate in surveys, networking events or promotional activities.
• Communicate with us through email, telephone or other channels.

We may also receive information from third-party service providers where permitted by law and their applicable privacy terms.

4. Purposes for Collecting and Using Personal Data

CoachG Academy may collect, use and disclose personal data for the following purposes:

Enquiries and Customer Engagement

• Responding to enquiries and requests for information.
• Contacting individuals who express interest in our programmes or services.
• Arranging consultations, appointments and follow-up discussions.

Training, Workshops and Coaching

• Processing event and programme registrations.
• Confirming participation and communicating event information.
• Providing training, coaching and consulting services.
• Maintaining appropriate attendance, service and administrative records.
• Providing relevant post-event or post-service follow-up.

Payments and Administration

• Processing transactions through authorised payment providers.
• Issuing receipts and maintaining necessary financial records.
• Managing business operations and complying with applicable legal obligations.

Marketing and Communications

• Sending information about relevant programmes, workshops, coaching services or events where the individual has provided the necessary consent or where otherwise permitted by law.
• Managing requests to unsubscribe from promotional communications.

We will not treat an enquiry or event registration as automatic consent to receive unrelated marketing communications.

5. Facebook, Instagram and Meta Lead Forms

CoachG Academy may use advertising services provided by Meta, including Facebook and Instagram advertisements, Messenger and Instant Forms.

When you submit a lead form, we may receive information such as your name, email address, telephone number, job title and company name.

We use this information to respond to your enquiry, provide details about the programme or service you expressed interest in, and assist with registration where applicable.

Submitting an enquiry form does not automatically constitute a confirmed event registration or payment.

Information processed directly by Meta is also subject to Meta’s applicable privacy terms.

6. WhatsApp Business and Messenger

When you communicate with CoachG Academy through WhatsApp Business or Facebook Messenger, we may retain your contact details and relevant conversation history to respond to enquiries, arrange appointments and provide requested services.

These communications may also be subject to the privacy policies of the respective platform providers.

We encourage individuals not to send sensitive personal information through these channels unless reasonably necessary.

7. Event Registration and Payment Platforms

CoachG Academy may use third-party platforms, including Eventbrite and payment service providers, to facilitate event registration and payment processing.

Personal data collected through these platforms may be shared with CoachG Academy where necessary to administer registrations, verify payments, communicate event information and provide related services.

These platforms may process personal data independently under their respective privacy policies.

8. Disclosure of Personal Data

We may disclose personal data to authorised service providers where reasonably necessary for the purposes described in this policy.

These may include:

• Event registration and ticketing platforms
• Payment processing providers
• Website hosting and technology service providers
• Email and messaging service providers
• Training and administrative service providers
• Professional advisers and regulatory authorities where required or permitted by law

We do not sell personal data to third parties.

Where service providers process personal data on our behalf, we will take reasonable steps to ensure appropriate data protection arrangements are in place.

9. Consent and Withdrawal of Consent

Where consent is required, we will seek the individual’s consent before collecting, using or disclosing personal data for the relevant purpose.

Individuals may withdraw consent by contacting us using the details provided in Section 16.

We will process withdrawal requests in accordance with applicable legal requirements and explain any relevant consequences of withdrawal.

Withdrawal of consent may affect our ability to provide certain services.

10. Access and Correction of Personal Data

Individuals may request access to personal data held by CoachG Academy or request corrections to inaccurate or incomplete personal data.

Requests should be submitted to our Data Protection Contact.

We will respond in accordance with applicable requirements under Singapore’s PDPA.

11. Protection of Personal Data

CoachG Academy takes reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, modification, loss or similar risks.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legitimate business needs or comply with applicable legal obligations.

When retention is no longer necessary for legal or business purposes, we will take reasonable steps to securely delete, destroy or anonymise the relevant personal data.

13. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website traffic and measure advertising performance.

Where enabled, analytics or advertising tools may collect technical information about website visits and interactions.

Visitors may manage cookies through their browser settings or other available consent controls.

Certain website functions may be affected if cookies are disabled.

14. Overseas Transfers of Personal Data

Some third-party technology, messaging, registration and payment service providers may process or store personal data outside Singapore.

Where the PDPA’s overseas transfer requirements apply, CoachG Academy will take appropriate steps to ensure that transferred personal data receives a standard of protection comparable to that required under the PDPA.

15. Third-Party Websites

Our website and communications may contain links to external websites, including Eventbrite, Facebook, Instagram and other service providers.

CoachG Academy is not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of these platforms.

16. Data Protection Contact

For enquiries about this Privacy Policy, requests to access or correct personal data, withdrawal of consent, or other personal data protection matters, please contact:

Data Protection Contact
CoachG Academy
Operator: Yeo Ching Teck George
Email: coachg@coachgacademy.com
Website: coachgacademy.com
Location: Singapore

17. Changes to This Privacy Policy

CoachG Academy may update this Privacy Policy periodically to reflect changes in our business operations, services, technologies or applicable legal requirements.

The latest version will be published on our website with its effective or last updated date.

Continued use of our services after an update does not override any requirement to obtain consent where applicable under the PDPA.